Earley Executive Roundtable
Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience
Virtual Assistants, Chatbots and Customer Experience
Chatbots are increasingly part of the customer experience – whether to facilitate a new transaction or provide account support to an existing customer. While many vendors are claiming to use machine learning and artificial intelligence in their virtual assistant applications, in truth, training content is at the heart of these systems. In other words, curated, structured content needs to be developed for these applications, rather than having the system ingest large amounts of unstructured content.
What makes content appropriate for training? How should organizations prepare for these types of systems? How do the underlying processes that support the customer need to evolve to operationalize AI applications for customer service?
In this panel, we discuss:
- The different types of robot virtual assistants used for support
- How artificial intelligence powers these tools
- The role of knowledge engineering
- Practical steps toward deployment
Join our experts for an in depth discussion of “the next big thing” in customer experience.